SHIPPING & RETURNS

Shipping Information

Made to order items -

Anything painted for you is a made to order piece, this means they are painted packed and dispatched by me within 5-14 working days!

We are slow fashion as I've only got one pair of hands hehe, but I work as fast as I can to get your orders out!

You will receive a confirmation email when you make your order and then a dispatch notification when your orders been shipped.

These orders are shipped first class with Royal Mail.

Ready made items -

Prints, badges and cards are ready to go so will be dispatched within 2-5 working days.

There is free shipping on these items and they are sent first class.

International orders -

Things are so strange and complicated at the moment so to be on the safe side as I don't want any of your lovely orders getting lost, I will not be shipping overseas until things are more settled.

Return & Exchange Policy

All painted items are made to order so we try to avoid returns and exchanges, to help us out please ensure you check your order before you checkout to ensure you have the colour and size you want. You can use the colour and size guides to help!

Of course if your items not right for you then we accept returns within 14 days of delivery.

Items must be returned in perfect condition and in the original packaging.

The customer is responsible for the cost of returning the item unless I've stated otherwise.

To process your return please contact abbioliviadesigns@gmail.com to receive more information and the return address.

Once your item has been received, we will process your refund.

Clay Creatures shipping -

Postage costs are £8 due to the amount of packaging needed to get your clay character to you safe and sound.

Local Delivery is also available for £3.50 if your in a 20km radius of moi. This will be shown at checkout if available to your address.

Alternatively if you are local you can come and collect your new friend! Details are at checkout.